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If a learner is reporting they are receiving the "Verify Your Identity" screen and are unable to log in, here are the first steps for troubleshooting: Do they have an active record in Cloud Generation? If not, is Cloud Generation integrated with your CRM/AMS? If yes, do they have an active account in your CRM/AMS? If your Cloud Generation is integrated and the person has an acive contact in the CRM/AMS, please submit a support ticket via support@cloudgeneration.com. There may be an issue with the syncing of that record. If the learner DOES have an active record in Cloud Generation, confirm the email address matches what is in the CRM/AMS, and the ...

How to Share Your Certification Online Congratulations on earning your certification! Here are the best ways to showcase your achievement and make sure it gets the recognition it deserves. Tips for Sharing Your Digital Badge Post your badge image on social media platforms like LinkedIn, Twitter/X, Facebook, or Instagram. Add a short message (e.g., “Proud to have earned my [Certification Name]! #lifelonglearning #professionaldevelopment” ). Use professional hashtags relevant to your industry to increase visibility. To help you share the news, after earning your credential, you'll see four new icons on your Achievements dashboard: ...

1. You’ll need to obtain your organization’s API access key. You can find this by going to the Admin portal, Platform > Configuration > My Organization: Copy the API key. There are two components to the Public Directory: the search and the results. a. The Search looks like this: b. You can control which search fields appear by going to Directory > Settings in your Admin portal. c. The results look like this: 3. To embed the directory, locate the page in your website CMS where you'd like the directory to appear. In the CMS editor, embed the following JavaScript: <script> ...

Having trouble logging in? Here are the most common issues and their solutions: 1. Trying to reset your password and not receiving an email? Most of our clients leverage "social" logins or single sign-on with their main website; they do not allow for the creation of a "local" login. When accessing your certification site, you should be brought to a page with login options similar to these: If you see a page that allows you to change your password or create an account, you’ve likely been directed to the incorrect page. To address this issue: Re-enter the site URL, making sure there is nothing ...

Logging in to Cloud Generation Go to your certification site hosted by Cloud Generation. (https://[OrganizationAcronym].hub.cloudgeneration.com) Your first time visiting the site, you will be redirected to this authentication page: Choose one of the three options for logging in (LinkedIn, Microsoft or Google). The process is the same for each. Google If you have an account on Google, it’s quick and easy to use this option. You do NOT need a Gmail address to use this option. You can create a Google account using any email address of your choosing here: https://accounts.google.com/. After clicking the “G” icon, you’ll ...

Some organizations have security measures that prevent staff from using their Microsoft login to authenticate with other applications. If this is the case, you will see this message after entering your Microsoft credentials: To address this issue: 1. First, make sure the email address you are entering is the primary address associated with your Microsoft account. Some organizations allow you to have a primary email address (e.g. hmcnair@cloudgeneration.com) as well as an alias (e.g. heather@cloudgeneration.com). Only the primary address will work for authentication. 2. If you have verified you are using the correct address and still receive ...