FAQs

Having trouble logging in? Here are the most common issues and their solutions: 1. Trying to reset your password and not receiving an email? Most of our clients leverage "social" logins or single sign-on with their main website; they do not allow for the creation of a "local" login. When accessing your certification site, you should be brought to a page with login options similar to these: If you see a page that allows you to change your password or create an account, you’ve likely been directed to the incorrect page. To address this issue: Re-enter the site URL, making sure there is nothing ...

Logging in to Cloud Generation Go to your certification site hosted by Cloud Generation. (https://[OrganizationAcronym].hub.cloudgeneration.com) Your first time visiting the site, you will be redirected to this authentication page: Choose one of the three options for logging in (LinkedIn, Microsoft or Google). The process is the same for each. Google If you have an account on Google, it’s quick and easy to use this option. You do NOT need a Gmail address to use this option. You can create a Google account using any email address of your choosing here: https://accounts.google.com/. After clicking the “G” icon, you’ll ...

Some organizations have security measures that prevent staff from using their Microsoft login to authenticate with other applications. If this is the case, you will see this message after entering your Microsoft credentials: To address this issue: 1. First, make sure the email address you are entering is the primary address associated with your Microsoft account. Some organizations allow you to have a primary email address (e.g. hmcnair@cloudgeneration.com) as well as an alias (e.g. heather@cloudgeneration.com). Only the primary address will work for authentication. 2. If you have verified you are using the correct address and still receive ...